We recognise the importance of your privacy and understand your concerns about the security of your personal information. We are committed to ensuring that when you share information with us or we collect information about those who visit our websites, we do so in accordance with applicable privacy laws.
This Privacy Policy details how we generally collect, hold, use, and disclose personal information and your rights in relation to the personal information that we hold about you.
By providing us with information about yourself through any of our websites, application forms, via telephone or otherwise, you consent to the collection, use, disclosure, and transfer of that information as set out in this Privacy Policy. By using our websites, you also consent to our use of cookies as set out in this Privacy Policy.
If you apply to open a trading account, your application form (whether written or electronic or in any other way, including verbal) will constitute your express consent to the use and (in certain circumstances) disclosure of your personal information.
Your use of our online services or your provision of personal information to us constitutes your acceptance of the terms of this Privacy Policy.
The products and services we provide fall under the scope of our registered activities. As such we generally have obligations to ask for a range of personal information from you which could include your name, address, date of birth, gender, contact details, occupation, income, assets and liabilities, bank account details, trading history or statements, financial statements, credit reporting information, employment details, location data or any other similar information which could be used to identify you.
We obtain most of the information directly from you through application forms or telephone conversations, and from maintaining records of information obtained in the course of ongoing customer service. We may also obtain information from other sources, such as via identity checks. We may also obtain information about you through your use of our websites, apps, or through the use of cookies on our websites.
Sometimes we may ask for other information voluntarily (including through market research, surveys, or special offers) so that we can improve our service or better cater to the broader needs of our current and future clients.
We may record communications that we have with you with the services we provide to you and our relationship with you. These recordings may be in electronic format, by telephone, in person, or otherwise, they will be our sole property, constituting evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or other notice.
If you choose not to provide the information we request, we may not be able to provide you with the product or service you need or open your trading account.
We use the information you give us to assess your application, conduct identity checks, verify you, and do anything else necessary in order to open your trading account. This includes conducting screening checks in accordance with our obligations under relevant anti-money laundering laws and other regulatory laws.
Once this process is complete, the information we hold is used for establishing and managing your account, reviewing your ongoing needs, enhancing our customer service and products, and giving you information on any opportunities that we believe may be relevant to you.
We may also use your personal information for the future planning of our business, including product development and research. In such instances (and in the cases where we have legal or regulatory obligations), and depending upon particular restrictions on sensitive information, you consent to the disclosure of your personal data where we disclose that information to:
We take reasonable steps to hold information securely in electronic or physical form. These steps are supported by several security standards, processes, and procedures, and we store information in access-controlled premises or electronic databases requiring logins and passwords.
The transmission of information via the Internet is not completely secure. We cannot guarantee the security of your data transmitted to our online services, and any transmission is at your own risk. To try to prevent this, we use Transport Layer Security (TLS) encryption technology to protect the information that you submit to us. We also use safeguards such as firewalls, authentication systems, and access control mechanisms to restrict unauthorised access to systems and data.
If we collect Taxpayer Identification Numbers (“TINs”) or hold any other sensitive information, that information will be used and disclosed only for the purposes for which it was provided, unless you consent otherwise, or the use or disclosure of this information is allowed by law.
We use cookies to monitor your use of our websites to observe behaviour, compile aggregate data, and provide you with a more effective service.
We may use your personal information to offer you products and services that we believe may interest you. We will not do this if you tell us not to. We will not provide your information to non-Group entities for marketing purposes.
If you do not wish to receive marketing offers from us, you can let us know by emailing us at [email protected]
If you would like more information about how we manage your personal information or if you wish to change your contact information, please contact us or write to us at the following contact details:
Privacy Officer
Email: [email protected]
Our registered address is:
GarnetTrade Limited,
Suite 305, Griffith, Corporate Centre, PO Box 1510, Beachmont, Kingstown, Saint Vincent, and the Grenadines.